GPS Healthcare - Yew Tree

When I'm not well my mom or dad book me an appointment to see the doctors. The doctors here are nice.

I can never get through on the telephone so I visit the surgery in person. The receptionists are lovely and very helpful. The surgery is really pushing for people to use Patches, but I cannot use it. I am 80 and I have no idea how to use the internet and to be honest I have no interest in using it.

My experience of using Patches to book appointments has been mixed. While I have been successful in my most recent request, in the past it has not helped me get an appointment and I have had to seek care elsewhere. I have managed to get an appointment this time which is pleasing and I hope this good service continues.

My recent experience was very good. I used Patches and received a telephone call within a couple of hours booking my appointment at Yew Tree Surgery. It is not the normal surgery I visit but it was no problem and my appointment went well. Access to face to face appointments has definitely been made easier with Patches.

My experience of the GPS surgeries before the introduction of Patches had not been great. In the past 5 years I had managed to secure two telephone consultations but had not seen a GP face to face. It has been much easier to get a face to face appointment using Patches and I am very happy with the service that I have received. I have been able to get an appointment for my 5 year old with no problems. I hope this improved service continues.

Prior to the introduction of the Patches system my experience was horrible. It was difficult to get through on the telephone and book an appointment. Patches has been amazing and I have been able to use the system to secure appointments for myself and my children.

When I need an appointment I ring the surgery. The call back system works well. I received a request to attend but the message did not specify which of the GPS surgeries to attend, which was confusing.

I book appointments online, and find that the system works well. The doctor are very good. I am happy with the service I receive.

It is very difficult to get appointments here. When I was bitten by a dog recently I had to fight for an appointment as they tried to send me to the UTC instead. During the appointment they asked why I hadn't been in for my mobility problems and I explained that I can never get an appointment. The surgery is so nice and new but there is never anyone in there. What are they doing? Where are the doctors?

The service provided is not very good. I cannot get through on the telephone. I can never book an urgent appointment when I need one. You can book an appointment up to two weeks in advance but when your unwell and need to be seen asap this service is no use.